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      1. Application for Returns/Refunds
        • Buyer may apply for the return/refund of the purchased item and refund prior to the expiry of Delfi Guarantee period which is 12 days.
        • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
        • To complete your return/refund, we require a receipt or proof of purchase and taking the picture of the products and sent to Delfi Marketing support team email.
        • Please do not send your purchase back to the manufacturer.
        • Delfi Marketing will not offer the return or refund for an offline purchase.

       

      1. Application and Condition for the Return of an Item
        • Buyer may only apply for the refund and/or return of the Item in the following circumstances:
        • The Item has not been received by Buyer;
        • The Item was defective and/or damaged on delivery;
        • The Item that does not match the agreed specification (e.g. wrong flavor, colour, etc.) to Buyer;
        • The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item.
        • Buyer’s application must be email to Delfi support email.
        • Delfi will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

       

      1. Refund
        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
        • We will also notify you of the approval or rejection of your refund.
        • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

       

      1. Late or missing refunds
        • If you haven’t received a refund yet, first check your bank account again.
        • Then contact your credit card company, it may take some time before your refund is officially posted.
        • Next contact your bank. There is often some processing time before a refund is posted.
        • If you’ve done all of this and you still have not received your refund yet, please contact us at admin@dmart.my .

       

      1. Shipping
        • In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty or wrong Item delivered to the buyer), the seller will bear buyer's return shipping fee.
        • In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the return request and buyer will bear the return shipping fee.
        • To return your product, you should mail your product to: Level 6 Block A Sky Park One City Jalan USJ 25/1 Subang Jaya 47650 Selangor Malaysia, Subang Jaya, 10, 47650, Malaysia.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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