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      Privacy Policy

      1. Introduction

      Welcome to the Dmart platform run by Delfi Marketing Sdn Bhd (individually and collectively, "Dmart", "we", "us" or "our"). Dmart takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users of our Dmart website (the "Site") (we refer to the Site and the services we provide as described in our Site collectively as the "Services").

      We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. Please read this Privacy Policy carefully. If you have any questions regarding this information or our privacy practices, please see the section entitled "Questions, Concerns or Complaints? Contact Us" at the end of this Privacy Policy.

      We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from dmart.my

      If we change our Privacy Policy, we will post those changes or the amended Privacy Policy on our website. We reserve the right to amend this Privacy Policy at any time.

      2. Information Collect and Use

      We collect several different types of information for various purposes to provide and improve our Service to you.We will/may collect personal data about you:

      1. When you register and/or use our Services or Site, or open an account with us;
      2. when you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form;
      3. When you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;
      4. When you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;
      5. When you use our electronic services, or interact with us via our application or use services on our website. This includes, without limitation, through cookies which we may deploy when you interact with our application or website;
      6. When you carry out transactions through our Services;
      7. When you provide us with feedback or complaints;
      8. When you register for a contest; or
      9. When you submit your personal data to us for any reason.

      3. Type of information collected

      Personal Data

      While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

      • name;
      • email address;
      • date of birth;
      • billing address;
      • bank account and payment information;
      • telephone number;
      • gender;
      • any other information about the User when the User signs up to use our Services or website, and when the User uses the Services or website, as well as information related to how the User uses our Services or website 

      Opt out for collection for personal data

      • If you do not want us to collect the aforementioned information/personal data, you may opt out at any time by notifying our Data Protection Officer in writing about it. Further information on opting out can be found in the section below entitled "How can you opt-out, remove, request access to or modify information you have provided to us?”. Note, however, that opting out of us collecting your personal data or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Services. For example, opting out of the collection of location information will cause its location-based features to be disabled.
      • Usage of Data
        1. We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

      4. Setting up an account

      In order to use certain functionalities of the Services, you will have to create a user account which requires you to submit certain personal data. When you register and create an account, we require you to provide us with your name and email address as well as a user name that you select. We also ask for certain information about yourself such as your telephone number, email address, shipping address, photo identification, bank account details, age, date of birth, gender and interests. Upon activating an account, you will select a user name and password. Your user name and password will be used so you can securely access and maintain your account.

      5. Tracking and Cookies

      We use cookies and similar tracking technologies from time to time to track the activity on our Service and hold certain information.

      Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

      You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

      6. Uses of Data

      Delfi marketing uses the collected date for various purposes.

      1. to consider and/or process your application/transaction with us or your transactions or communications with third parties via the Services;
      2. to manage, operate, provide and/or administer your use of and/or access to our Services and our website, as well as your relationship and user account with us;
      3. to manage, operate, administer and provide you with as well as to facilitate the provision of our Services, including, without limitation, remembering your preferences;
      4. to customize your experience through the Services by displaying content according to your interests and preferences, providing a faster method for you to access your account and submit information to us and allowing us to contact you, if necessary;
      5. to respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions;
      6. to enforce our Terms of Service or any applicable end user license agreements;
      7. for identification and/or verification;
      8. to deal with or facilitate customer service, carry out your instructions
      9. to contact you or communicate with you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our Services. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;
      10. to conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Services, to improve our Services or products and/or to enhance your customer experience;
      11. to allow for audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience with Dmart’s Services;
      12. to respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on Dmart or on its related corporations or affiliates;
      13. to produce statistics and research for internal and statutory reporting and/or record-keeping requirements;
      14. to audit our Services or Dmart’s business;
      15. to store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;
      16. to deal with and/or facilitate a business asset transaction or a potential business asset transaction, where such transaction involves Dmart as a participant or involves only a related corporation or affiliate of Dmart as a participant or involves Dmart and/or any one or more of Dmart's related corporations or affiliates as participant(s), and there may be other third party organisations who are participants in such transaction. A “business asset transaction” refers to the purchase, sale, lease, merger, amalgamation or any other acquisition, disposal or financing of an organisation or a portion of an organisation or of any of the business or assets of an organisation; and/or
      17. Any other purposes which we notify you of at the time of obtaining your consent. (Collectively, the “Purposes”).

      As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws.

      7. Disclosure of Data

      Legal requirement

      1. Delfi marketing may disclose your Personal Data in the good faith belief that such action is necessary to:
      1. To comply with a legal obligation
      2. To protect and defend the rights or property of Delfi marketing
      3. To prevent or investigate possible wrongdoing in connection with the Service
      4. To protect the personal safety of users of the Service or the public
      5. To protect against legal liability.

      8. Security of Data

      The security of your data is important to us, but remembers that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

      We implement a variety of security measures to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. We will retain personal data in accordance with the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymize your personal data as soon as it is reasonable to assume that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any legal or business purposes.

      If you cease using the Site, or your permission to use the Site and/or the Services is terminated, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.

      9. Analytics

      We may use third-party Service Providers to monitor and analyse the use of our Service.

      1. Google Analytics
        1. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
        2. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
        3. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
      2. Links To Other Sites
        1. Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
        2. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

      10. Children Privacy

      Our Service does not address anyone under the age of 18 ("Children").

      We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

      11. Changes of the Policy

      We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

      We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

      You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

      12. Contact Us

      If you have any questions about this Privacy Policy, please contact us:

      By email: admin@dmart.com

      13. Terms and Conditions

      Please also read the Terms of Service establishing the use, disclaimers, and limitations of liability governing the use of the Site and the Services and other related policies.

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