Company Name: Delfi Marketing Sdn. Bhd. (15872-P)
Customer Service Number: 0351233300
Store Address: Level 6, Block A, Sky Park One City, Jalan USJ 25/1, 47650 Subang Jaya, Selangor
1. Credit Card
2. Debit Card
3. Online Banking
We are using Gdex as our appointed courier service.
The Shipping will take 2-4 days to reach customer hand.
About Return Delivery
In the scenario of an unforeseen error from dmart (i.e - damaged, faulty or wrong Item delivered to the buyer), Dmart will bear buyer's return shipping fee.
In the scenario of the buyer's change of mind, buyer shall get dmart's consent prior to the return request and buyer will bear the return shipping fee.
To return your product, you should mail your product to: Level 6 Block A Sky Park One City Jalan USJ 25/1 Subang Jaya 47650 Selangor Malaysia, Subang Jaya, 10, 47650, Malaysia.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Return & Exchange Instructions
Application for Returns/Refunds
1.1 Buyer may apply for the return/refund of the purchased item and refund prior to the expiry of Delfi Guarantee period which is 7 days.
1.2 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.3 To complete your return/refund, we require a receipt or proof of purchase and taking the picture of the products and sent to Delfi Marketing support team email.
1.4 Please do not send your purchase back to the manufacturer.
1.5 Delfi Marketing will not offer the return or refund for an offline purchase.
Application and Condition for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
- The Item has not been received by Buyer;
- The Item was defective and/or damaged on delivery;
- The Item that does not match the agreed specification (e.g. wrong flavor, colour, etc.) to Buyer;
- The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item.
2.2 Buyer’s application must be email to Delfi support email.
2.3 Delfi will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.